BIEN calls on call center workers to support Alorica workers’ CBA bid

The BPO Industry Employees Network expresses support to the Unified Employees of Alorica’s (UEA) bid for collective bargaining agreement at the same time called on call center workers to unite behind the first CBA of workers in the country’s “sunshine industry.”

I am“In many respects, the problems faced by call center workers in Alorica embody the numerous labor rights violations endured by every BPO worker in the country such as attacks on security of tenure through point system, unattainable scorecards, and redeployment cum floating to name a few. The collective bargaining agreement (CBA) pushed by Alorica workers is a bid to end many of these oppressive and exploitative policies in Alorica which can eventually lead to more CBAs in other BPO companies,” Rico Hababag, Secretary General of BPO Industry Employees Network said.

On July 13, UEA submitted its CBA proposal to Alorica-West management. The law provides that management should respond within 10 days. The submitted CBA proposal addresses many job security issues faced by Alorica workers (See related article). The CBA also included provisions on annual appraisal, higher benefits, guarantee of job security even during client pull-out, union consent to changes in policies and scorecards as well as access to service contracts between vendor and clients. Continue reading “BIEN calls on call center workers to support Alorica workers’ CBA bid”


Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals

#BlackFridayProtest Call center workers organized under the Unified Employees of Alorica or UEA and the BPO Industry Employees Network held a #BlackFridayProtest on July 6 in front of Exportbank Plaza in Makati to demand Alorica-West management to scrap anti-worker policies namely the 8-pt system policy and the employment development program (EDP) which proved to be oppressive by directly attacking workers job security.

The abovementioned policies implemented early this year by the Alorica-West management has resulted in unjust dismissal of numerous employees. In the last month, the union estimates that at least one to two regular employees every day are being sent to administrative hearings, oftentimes leading to dismissal, because of these new policies.

The 8-point system policy is similar to a sanction scheme wherein agents incur points for absences or tardiness even if such are committed with valid reasons (i.e. illness with medical certificate). An employee is highly at risk of losing his/her job immediately once s/he reaches 8-points within a specific period. Continue reading “Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals”

Statement on the Commemoration of the International Workers Memorial Day 2018

The BPO Industry Employees’ Network (BIEN), the national and industry-wide network of workers in the business process outsourcing in the Philippines, joins the Filipino workers and the workers of the world in commemorating the International Workers’ Memorial Day today, April 28, 2018.

BIEN expresses solidarity with all workers who constantly face attacks on their wages, jobs, and rights due to neoliberal globalization. We mourn and grieve as we remember tens and thousands of workers who have fallen victims to workplace tragedies primarily as a result of capitalist drive for profit and lax government regulations to protect workers’ life at work. Continue reading “Statement on the Commemoration of the International Workers Memorial Day 2018”