Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals

#BlackFridayProtest Call center workers organized under the Unified Employees of Alorica or UEA and the BPO Industry Employees Network held a #BlackFridayProtest on July 6 in front of Exportbank Plaza in Makati to demand Alorica-West management to scrap anti-worker policies namely the 8-pt system policy and the employment development program (EDP) which proved to be oppressive by directly attacking workers job security.

The abovementioned policies implemented early this year by the Alorica-West management has resulted in unjust dismissal of numerous employees. In the last month, the union estimates that at least one to two regular employees every day are being sent to administrative hearings, oftentimes leading to dismissal, because of these new policies.

The 8-point system policy is similar to a sanction scheme wherein agents incur points for absences or tardiness even if such are committed with valid reasons (i.e. illness with medical certificate). An employee is highly at risk of losing his/her job immediately once s/he reaches 8-points within a specific period. Continue reading “Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals”


Baguio BPO workers Speak Up on labor rights issues 

BPO WORKERS HELD a Speak Up! workshop sponsored by the National Anti-Poverty Commission (NAPC) in partnership with the BPO Industry Employees Network (BIEN) yesterday, March 4 at City Light Hotel in Baguio City. They discussed current issues faced by BPO workers particularly on wages, job security and labor rights.

The workshop, participated by about 20 BPO workers working in different call center companies in Baguio City, provided venue for the workers to share their issues at the workplace and formulate recommendations on how these issues will be addressed.  Continue reading “Baguio BPO workers Speak Up on labor rights issues “

Tax reform brings more burden than relief – BIEN

TWO MONTHS INTO the implementation of the Tax Reform for Acceleration and Inclusion (TRAIN) Law, the BPO Industry Employees Network lamented that the tax reform only brought more burden than relief to Filipinos including those working in the BPO Industry.

The TRAIN law which took effect on January 1, 2018 simplified the tax table and tax rates. The most popular part of the law is the reduction of the personal income tax.

“The government is all praise to this new tax scheme but at best, TRAIN is a run-of-the-mill but and for many, it is more burdensome. In the last two months, many BPO workers indeed had higher take-home pay; however, this is tailed off because of the rising cost of basic goods, commodities and utilities. We did not feel its benefits and the supposedly positive impact remained unfelt,” Mylene Cabalona, BIEN Spokesperson said. Continue reading “Tax reform brings more burden than relief – BIEN”