BPO labor woes should be tackled in the industry summits, ASEAN – BIEN

“We were not invited”.

This was BPO Industry Employees Network statement a day after the 9th IT-BPM summit held in Shang-rila Makati. The group asserted that labor rights issues in the BPO industry should be tackled in industry summits and in the upcoming ASEAN.

“As key global players in the global BPO industry discussed about the future of the industry, with the focus on the upcoming digitization and use of Artificial Intelligence (AI), Continue reading “BPO labor woes should be tackled in the industry summits, ASEAN – BIEN”

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BIEN supports calls for a pro-people modernization; No to corporate take-over of public transport

On the 2-day nationwide transport strike led by PISTON, the BPO Industry Employees Network (BIEN) joins calls for a pro-people modernization of public transport and rejects corporate monopoly as in the case of phase out of traditional jeepneys to favor e-jeepneys controlled by big businesses.

“Jeepney is still the most affordable public transport which many of us BPO employees and our families rely upon when going to and from work and other places. With the so-called modernization of public transport system, fares are expected to rise by at least 50 percent. This will gravely affect us especially that in most BPO companies basic salary rates are below the living wage and regular appraisals are often very minimal,” Mylene Cabalona, BIEN spokesperson said. Continue reading “BIEN supports calls for a pro-people modernization; No to corporate take-over of public transport”

Right to job security in BPOs at greater risk due to automation – BIEN

The BPO Industry Employees Network (BIEN) expressed alarm over setbacks to workers’ rights, particularly the right to security of tenure, with the shift to automation in the BPO industry.

According to the ITBPM, employment in the low-end services will be slashed by at least 43,000 due to the shift to automation. The ILO paints a dimmer picture citing that 89 percent of BPO workers in the Philippines are at high risk due to the change in technology.

“The reported impact of automation on jobs is very worrisome given that at present BPO workers already do not enjoy security of tenure even if they are considered regular employees. Companies implement many schemes in order to ‘manage out’ employees Continue reading “Right to job security in BPOs at greater risk due to automation – BIEN”