On workers’ strike and foreign investments

The BPO Industry Employees Network expresses alarm over the statement of President Rodrigo Duterte blaming workers strikes for factory closures and lack of foreign investments.

BpoworkersonstrikeTo single out workers’ strikes as a factor that dissuades foreign investment is both lame and untrue. Even economic think tanks would be more than willing to link low FDI flows to the Philippines to high electricity cost, poor infrastructure, low productivity and government corruption than to workers’ militant actions. Interestingly, all of these poor governance indicators persist under the Duterte administration.

To blame workers’ strikes for factory closures and lack of industries is dangerous for workers. Coming from the President, such pronouncement effectively undermines the exercise of our constitutional right to strike and self-organization. Continue reading “On workers’ strike and foreign investments”


First workers strike looms in BPO industry as union busting harassment illegal dismissals continue in Alorica

Amid intensified attacks on job security and union busting measures employed by Alorica and West Contact Services, Inc. management, the Unified Employees of Alorica (UEA) filed a notice of strike this morning, September 7, before the National Conciliation and Mediation Board.

“The Alorica and West management has left us with no choice but to wage a strike. We have exhausted all efforts to resolve our issues through constructive means and social dialogue. We humbly sought their attention numerous times but they have turned their back on us every step of the way. They stubbornly refused to sit down and talk while they continue with their illegal and unjust termination of our members and co-workers along with their pursuit of cancellation of our union registration,” Sarah Preztoza, UEA President said.


In August, UEA has filed for preventive mediation proceedings before the NCMB on the last week of July with the union harassment and union busting schemes being implemented by Alorica and West management through the 8-point attendance system, so-called “employment development program”, the redeployment program, and no due process during administrative case hearing. After several rounds of mediation proceedings, the parties failed to come up with an agreement as the management is stern in its position to “not recognize” UEA and address employees concern “individually”. Continue reading “First workers strike looms in BPO industry as union busting harassment illegal dismissals continue in Alorica”

BIEN to Alorica: Stop union harassment, union-busting!

The BPO Industry Employees Network strongly denounces the ongoing union harassment and union busting by the Alorica and West Contact Services, Inc. management against the Unified Employees of Alorica (UEA) done through arbitrary dismissals, refusal of due process and threats of lawsuit against union officers and members.

BIEN reiterates that it is every worker, including those in the BPO industry, right to form unions and engage in union activities. Contrary to their claims, Alorica management has been violating and denying this right of workers in Alorica. And very recently, Alorica management has been engaging in union busting measures.

Since Unified Employees of Alorica was formed in 2015, Alorica and West Contact Services Inc. management has repeatedly filed cases to cancel the union registration of UEA; and they repeatedly failed. This year, Alorica (West) imposed new attendance and performance policies that systematically attacked not only workers’ rights to job security but also the workers right to union by trying to get rid of tenured agents who are union members. Continue reading “BIEN to Alorica: Stop union harassment, union-busting!”