On the removal of Joel Maglunsod from DOLE

The BPO Industry Employees Network expresses dismay over the removal of Mr. Joel “Jomag” Maglunsod from being Undersecretary of Department of Labor and Employment (DOLE) which was announced by President Duterte evening of October 2.

For many years, the DOLE has mimicked the interest of business to the detriment of workers. For a short period, Ka Jomag’s office as Labor Undersecretary became a reliable and easy venue for redress of grievances for workers. This is not surprising because Ka Jomag is a genuine labor leader with decades of experience as part of the grassroots labor movement.

Photo from Bulatlat.com

In his capacity as Labor Undersecretary, “Ka Jomag” saw to it that workers’ issues, especially contractualization, are heard. He enforced inspections of labor-only contracting practices of many companies and investigated labor standards and occupation health and safety violations. These bore fruit in orders and decisions that were in favor of the ordinary workers.

Specifically for the workers of the Business Process Outsourcing (BPO), Ka Jomag’s office accommodated social dialogues on important workplace issues. He was helpful in ensuring that BPO workers’ voice are heard by the government and by BPO companies. His office was instrumental in setting a platform for dialogue for BPO companies and workers, including the lone union in the industry, the Unified Employees of Alorica (UEA). Continue reading “On the removal of Joel Maglunsod from DOLE”


Statement of Solidarity and Support for Sitel workers (from First Union and E tū, New Zealand)

Solidarity greetings from E tū and FIRST Union, New Zealand.

We are the two largest private sector unions in NZ covering 54,000  and 27,000 members respectively.

We both organise workers in call centres and BPOs and E tū is the union for Sitel workers in New Zealand.

Continue reading “Statement of Solidarity and Support for Sitel workers (from First Union and E tū, New Zealand)”

On International Labor Day, BPO workers unite against neoliberal attack on labor!

On the occasion of the International Labor Day, workers under the banner of BPO Industry Employees Network (BIEN) stand up against neoliberal attack on labor. Neoliberal policies have caused much misery to the workers by pressing down wages, destroying regular jobs and attacking workers’ rights and freedoms.

The experience of workers in the BPO sector in the Philippines is a glaring example. After more than a decade of relentless growth and expansion of BPO companies have gone down to near -poverty levels. The illusion og high-pay quickly disappeared as BPO companies nowadays would offer as low as P12,500 a month in Metro Manila and less than P10,000 a month hubs outside the country’s capital far below than the P33,000 monthly family wage.

Continue reading “On International Labor Day, BPO workers unite against neoliberal attack on labor!”