Impending first strike in BPO industry proves the plight of BPO workers

The BPO Industry Employees Network joined the announcement in a press conference last September 10, the impending strike of 1,500 strong union members of Unified Employees of Alorica (UEA) call center agents in West Contact Services, Inc., an Alorica Company. The group said that upcoming strike is a testament to the plight of BPO workers.

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Union of workers in Alorica holds press conference Sept 10 announcing the upcoming strike.

“Particularly in Alorica-West, workers have become victims of illegal dismissals, systematic attrition through company policies and other labor standard violations. But this also happens in many other BPO companies. The impending strike in Alorica proves how bad the situation is, but it also proves that BPO workers will not remain mum but will act to change the situation themselves,” Rico Hababag BIEN Secretary General noted. Continue reading “Impending first strike in BPO industry proves the plight of BPO workers”

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BIEN condemns dismissal of union secgen in Alorica

The BPO Industry Employees Network (BIEN) condemned the relentless union busting measures done by the Alorica and West management against the Unified Employees of Alorica.

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Jean speaks to media after an indignation protest yesterday following her termination.

Yesterday, September 11 at around 830AM, Alorica and West management terminated Jean Azaña, the secretary-general of Unified Employees of Alorica despite the union’s notice of strike filed last September 7 on grounds of union busting and union harassment.

“With this recent move to terminate UEA’s secretary general, the management of Alorica only proved that they are a certified union buster. And this gives more reason for Alorica workers’ to hold a strike,” Rico Hababag, Secretary General of BIEN said.

Jean Azana explained that Alorica’s unjust labor practices and union busting scheme are clearly the reasons for her termination. “I have been terminated by company due to violation of 8 points attendance policy. It is a ruthless policy as my medical certificates on the days I have been absent were not recognized. Worse, the company deprived me of due process by not allowing a workers representative during my case conference,” Azana said. Continue reading “BIEN condemns dismissal of union secgen in Alorica”

First workers strike looms in BPO industry as union busting harassment illegal dismissals continue in Alorica

Amid intensified attacks on job security and union busting measures employed by Alorica and West Contact Services, Inc. management, the Unified Employees of Alorica (UEA) filed a notice of strike this morning, September 7, before the National Conciliation and Mediation Board.

“The Alorica and West management has left us with no choice but to wage a strike. We have exhausted all efforts to resolve our issues through constructive means and social dialogue. We humbly sought their attention numerous times but they have turned their back on us every step of the way. They stubbornly refused to sit down and talk while they continue with their illegal and unjust termination of our members and co-workers along with their pursuit of cancellation of our union registration,” Sarah Preztoza, UEA President said.

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In August, UEA has filed for preventive mediation proceedings before the NCMB on the last week of July with the union harassment and union busting schemes being implemented by Alorica and West management through the 8-point attendance system, so-called “employment development program”, the redeployment program, and no due process during administrative case hearing. After several rounds of mediation proceedings, the parties failed to come up with an agreement as the management is stern in its position to “not recognize” UEA and address employees concern “individually”. Continue reading “First workers strike looms in BPO industry as union busting harassment illegal dismissals continue in Alorica”