BIEN condemns dismissal of union secgen in Alorica

The BPO Industry Employees Network (BIEN) condemned the relentless union busting measures done by the Alorica and West management against the Unified Employees of Alorica.

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Jean speaks to media after an indignation protest yesterday following her termination.

Yesterday, September 11 at around 830AM, Alorica and West management terminated Jean Azaña, the secretary-general of Unified Employees of Alorica despite the union’s notice of strike filed last September 7 on grounds of union busting and union harassment.

“With this recent move to terminate UEA’s secretary general, the management of Alorica only proved that they are a certified union buster. And this gives more reason for Alorica workers’ to hold a strike,” Rico Hababag, Secretary General of BIEN said.

Jean Azana explained that Alorica’s unjust labor practices and union busting scheme are clearly the reasons for her termination. “I have been terminated by company due to violation of 8 points attendance policy. It is a ruthless policy as my medical certificates on the days I have been absent were not recognized. Worse, the company deprived me of due process by not allowing a workers representative during my case conference,” Azana said. Continue reading “BIEN condemns dismissal of union secgen in Alorica”

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Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals

#BlackFridayProtest Call center workers organized under the Unified Employees of Alorica or UEA and the BPO Industry Employees Network held a #BlackFridayProtest on July 6 in front of Exportbank Plaza in Makati to demand Alorica-West management to scrap anti-worker policies namely the 8-pt system policy and the employment development program (EDP) which proved to be oppressive by directly attacking workers job security.

The abovementioned policies implemented early this year by the Alorica-West management has resulted in unjust dismissal of numerous employees. In the last month, the union estimates that at least one to two regular employees every day are being sent to administrative hearings, oftentimes leading to dismissal, because of these new policies.

The 8-point system policy is similar to a sanction scheme wherein agents incur points for absences or tardiness even if such are committed with valid reasons (i.e. illness with medical certificate). An employee is highly at risk of losing his/her job immediately once s/he reaches 8-points within a specific period. Continue reading “Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals”

Lone union in call center protests illegal dismissal and union harassment

The Unified Employees of Alorica (UEA), the lone union in the BPO industry, together with the BPO Industry Employees Network (BIEN) held a picket protest in front of the Alorica site in Exportbank in Makati City to expose and oppose the ongoing illegal dismissal, discrimination and efforts at union busting done by the Alorica management.

“We, workers in Alorica, are outraged with what the management has been doing to us. They have been setting unattainable metrics such as scorecard of not less than 98% passing in a month and even setting sales quota to agents in technical support whose work is not related to sales. This intense performance demand by Alorica to workers had resulted to ‘illegal dismissals’ and forced resignations due to non-attainment of metrics,” said Sarah Prestoza, the union president of UEA.

Continue reading “Lone union in call center protests illegal dismissal and union harassment”