BIEN condemns dismissal of union secgen in Alorica

The BPO Industry Employees Network (BIEN) condemned the relentless union busting measures done by the Alorica and West management against the Unified Employees of Alorica.

Jean speaks to media after an indignation protest yesterday following her termination.

Yesterday, September 11 at around 830AM, Alorica and West management terminated Jean Azaña, the secretary-general of Unified Employees of Alorica despite the union’s notice of strike filed last September 7 on grounds of union busting and union harassment.

“With this recent move to terminate UEA’s secretary general, the management of Alorica only proved that they are a certified union buster. And this gives more reason for Alorica workers’ to hold a strike,” Rico Hababag, Secretary General of BIEN said.

Jean Azana explained that Alorica’s unjust labor practices and union busting scheme are clearly the reasons for her termination. “I have been terminated by company due to violation of 8 points attendance policy. It is a ruthless policy as my medical certificates on the days I have been absent were not recognized. Worse, the company deprived me of due process by not allowing a workers representative during my case conference,” Azana said. Continue reading “BIEN condemns dismissal of union secgen in Alorica”


BIEN calls on call center workers to support Alorica workers’ CBA bid

The BPO Industry Employees Network expresses support to the Unified Employees of Alorica’s (UEA) bid for collective bargaining agreement at the same time called on call center workers to unite behind the first CBA of workers in the country’s “sunshine industry.”

I am“In many respects, the problems faced by call center workers in Alorica embody the numerous labor rights violations endured by every BPO worker in the country such as attacks on security of tenure through point system, unattainable scorecards, and redeployment cum floating to name a few. The collective bargaining agreement (CBA) pushed by Alorica workers is a bid to end many of these oppressive and exploitative policies in Alorica which can eventually lead to more CBAs in other BPO companies,” Rico Hababag, Secretary General of BPO Industry Employees Network said.

On July 13, UEA submitted its CBA proposal to Alorica-West management. The law provides that management should respond within 10 days. The submitted CBA proposal addresses many job security issues faced by Alorica workers (See related article). The CBA also included provisions on annual appraisal, higher benefits, guarantee of job security even during client pull-out, union consent to changes in policies and scorecards as well as access to service contracts between vendor and clients. Continue reading “BIEN calls on call center workers to support Alorica workers’ CBA bid”

Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals

#BlackFridayProtest Call center workers organized under the Unified Employees of Alorica or UEA and the BPO Industry Employees Network held a #BlackFridayProtest on July 6 in front of Exportbank Plaza in Makati to demand Alorica-West management to scrap anti-worker policies namely the 8-pt system policy and the employment development program (EDP) which proved to be oppressive by directly attacking workers job security.

The abovementioned policies implemented early this year by the Alorica-West management has resulted in unjust dismissal of numerous employees. In the last month, the union estimates that at least one to two regular employees every day are being sent to administrative hearings, oftentimes leading to dismissal, because of these new policies.

The 8-point system policy is similar to a sanction scheme wherein agents incur points for absences or tardiness even if such are committed with valid reasons (i.e. illness with medical certificate). An employee is highly at risk of losing his/her job immediately once s/he reaches 8-points within a specific period. Continue reading “Union in Alorica demands scrapping of oppressive company policies causing unjust dismissals”