20 April 2018
The BPO Industry Employees’ Network (BIEN), the national organization of BPO employees in the Philippines held the historic BPO Employees National Summit last Sunday, April 15, 2018 at Occupational Safety and Health Center Auditorium, Quezon City.
“The list of firsts for BIEN keeps on going. As the only industry-wide association with footprints to regions where BPO employees are concentrated, BIEN has reached another milestone in organizing the very first BPO Employees National Summit 2018,” Myelene Cabalona said, the newly-elected National President of BIEN in its recently concluded 3rd General Assembly.
Cabalona noted that the National Summit aimed at gathering BPO employees from different parts of the country. During the Summit, BPO employees exchanged information about the different issues they face, developed a BPO Workers’ Action Plan to boost campaigns and advocacies; and strengthened capacity for the promotion of rights and welfare.
BIEN formulated the theme:”One voice, one industry. BPO workers unite!” for the National Summit as a reflection to the call of times for BPO employees to band together with one voice.
“The time has come to eliminate the notion that we are voiceless. We are voiceless no more in this voice-based industry. In the summit, we raised our collective voice to stop the massacre of our jobs in the form of the neoliberal attacks to rights, jobs and wages.” Cabalona pointed.
“Jobs in the BPO industry had become precarious and the nature of work is more toxic than ever. The main culprit of all the issues we are facing today as employees is the self-regulation mechanism set up by BPO industry players. The harsh realities in the workplaces should be exposed as oppose to the first class jobs enjoyed by employees promoted by industry players.” Cabalona mentioned.
“Under these circumstances, the time has come for the BPO employees to foster greater unity against the constant and blatant attacks to our job security, wages and rights. BIEN heeds to the call of times — We must unite and fight back!” Cabalona ended.
A BPO Workers Action Plan to advance workers rights was among the highlight of the activity. The National Summit was supported by the National Anti Poverty Commission and in partnership with the Department of Labor and Employment.#