The BPO Industry Employees Network expresses support to the Unified Employees of Alorica’s (UEA) bid for collective bargaining agreement at the same time called on call center workers to unite behind the first CBA of workers in the country’s “sunshine industry.”
“In many respects, the problems faced by call center workers in Alorica embody the numerous labor rights violations endured by every BPO worker in the country such as attacks on security of tenure through point system, unattainable scorecards, and redeployment cum floating to name a few. The collective bargaining agreement (CBA) pushed by Alorica workers is a bid to end many of these oppressive and exploitative policies in Alorica which can eventually lead to more CBAs in other BPO companies,” Rico Hababag, Secretary General of BPO Industry Employees Network said.
On July 13, UEA submitted its CBA proposal to Alorica-West management. The law provides that management should respond within 10 days. The submitted CBA proposal addresses many job security issues faced by Alorica workers (See related article). The CBA also included provisions on annual appraisal, higher benefits, guarantee of job security even during client pull-out, union consent to changes in policies and scorecards as well as access to service contracts between vendor and clients. Continue reading “BIEN calls on call center workers to support Alorica workers’ CBA bid”