BIEN calls on call center workers to support Alorica workers’ CBA bid

The BPO Industry Employees Network expresses support to the Unified Employees of Alorica’s (UEA) bid for collective bargaining agreement at the same time called on call center workers to unite behind the first CBA of workers in the country’s “sunshine industry.”

I am“In many respects, the problems faced by call center workers in Alorica embody the numerous labor rights violations endured by every BPO worker in the country such as attacks on security of tenure through point system, unattainable scorecards, and redeployment cum floating to name a few. The collective bargaining agreement (CBA) pushed by Alorica workers is a bid to end many of these oppressive and exploitative policies in Alorica which can eventually lead to more CBAs in other BPO companies,” Rico Hababag, Secretary General of BPO Industry Employees Network said.

On July 13, UEA submitted its CBA proposal to Alorica-West management. The law provides that management should respond within 10 days. The submitted CBA proposal addresses many job security issues faced by Alorica workers (See related article). The CBA also included provisions on annual appraisal, higher benefits, guarantee of job security even during client pull-out, union consent to changes in policies and scorecards as well as access to service contracts between vendor and clients. Continue reading “BIEN calls on call center workers to support Alorica workers’ CBA bid”


Statement on the Commemoration of the International Workers Memorial Day 2018

The BPO Industry Employees’ Network (BIEN), the national and industry-wide network of workers in the business process outsourcing in the Philippines, joins the Filipino workers and the workers of the world in commemorating the International Workers’ Memorial Day today, April 28, 2018.

BIEN expresses solidarity with all workers who constantly face attacks on their wages, jobs, and rights due to neoliberal globalization. We mourn and grieve as we remember tens and thousands of workers who have fallen victims to workplace tragedies primarily as a result of capitalist drive for profit and lax government regulations to protect workers’ life at work. Continue reading “Statement on the Commemoration of the International Workers Memorial Day 2018”

BPO workers unite in #OneVoice to #FightBack for workers’ rights on the 1st National Summit

20 April 2018 

The BPO Industry Employees’ Network (BIEN), the national organization of BPO employees in the Philippines held the historic BPO Employees National Summit last Sunday, April 15, 2018 at Occupational Safety and Health Center Auditorium, Quezon City.

“The list of firsts for BIEN keeps on going. As the only industry-wide association with footprints to regions where BPO employees are concentrated, BIEN has reached another milestone in organizing the very first BPO Employees National Summit 2018,” Myelene Cabalona said, the newly-elected National President of BIEN in its recently concluded 3rd General Assembly.

Cabalona noted that the National Summit aimed at gathering BPO employees from different parts of the country. During the Summit,  BPO employees exchanged information about the different issues they face, developed a BPO Workers’ Action Plan to boost campaigns and advocacies; and strengthened capacity for the promotion of rights and welfare.

BIEN formulated the theme:”One voice, one industry. BPO workers unite!” for the National Summit as a reflection to the call of times for BPO employees to band together with one voice.

“The time has come to eliminate the notion that we are voiceless. We are voiceless no more in this voice-based industry. In the summit, we raised our collective voice to stop the massacre of our jobs in the form of the neoliberal attacks to rights, jobs and wages.” Cabalona pointed.

“Jobs in the BPO industry had become precarious and the nature of work is more toxic than ever. The main culprit of all the issues we are facing today as employees is the self-regulation mechanism set up by BPO industry players. The harsh realities in the workplaces should be exposed as oppose to the first class jobs enjoyed by employees promoted by industry players.” Cabalona mentioned.

“Under these circumstances, the time has come for the BPO employees to foster greater unity against the constant and blatant attacks to our job security, wages and rights. BIEN heeds to the call of times — We must unite and fight back!” Cabalona ended.

A BPO Workers Action Plan to advance workers rights was among the highlight of the activity.  The National Summit was supported by the National Anti Poverty Commission and in partnership with the Department of Labor and Employment.#