CWA Statement on Tragic Fire at Philippine Call Center

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The Communications Workers of America (CWA) expresses its solidarity and condolences to the families of the 37 workers who perished in the December 23 fire in the Research Now SSI call center in Davao, Philippines.

We join the families and Filipino labor organizations in their demands for a rigorous and transparent investigation into any possible safety lapses that may have contributed to the loss of life. We call on the government agencies to hold Research Now SSI, and the New City Commercial Center (NCCC) where the call center is located, responsible for any failings that may be identified in the investigation.

CWA has historically condemned aggressive off-shoring of call center work by U.S. companies in pursuit of low-wage labor, tax incentives, and lax legal requirements. The Research Now SSI tragedy is the outcome of exploitation of a workforce living in poverty, forced by economic necessity to work in conditions that led to death.

No worker should go to work to die.

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CWA represents about 700,000 working people in telecommunications, media and broadcast, airlines, public service and manufacturing.

 

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BIEN supports calls for a pro-people modernization; No to corporate take-over of public transport

On the 2-day nationwide transport strike led by PISTON, the BPO Industry Employees Network (BIEN) joins calls for a pro-people modernization of public transport and rejects corporate monopoly as in the case of phase out of traditional jeepneys to favor e-jeepneys controlled by big businesses.

“Jeepney is still the most affordable public transport which many of us BPO employees and our families rely upon when going to and from work and other places. With the so-called modernization of public transport system, fares are expected to rise by at least 50 percent. This will gravely affect us especially that in most BPO companies basic salary rates are below the living wage and regular appraisals are often very minimal,” Mylene Cabalona, BIEN spokesperson said. Continue reading “BIEN supports calls for a pro-people modernization; No to corporate take-over of public transport”

Statement of Solidarity and Support for Sitel workers (from First Union and E tū, New Zealand)

Solidarity greetings from E tū and FIRST Union, New Zealand.

We are the two largest private sector unions in NZ covering 54,000  and 27,000 members respectively.

We both organise workers in call centres and BPOs and E tū is the union for Sitel workers in New Zealand.

Continue reading “Statement of Solidarity and Support for Sitel workers (from First Union and E tū, New Zealand)”